Each Soul Beach Cruiser carries a simple promise: We will take care of you and do what’s right. We take pride in building the best cruisers on the market.
Our premium beach cruisers are built to last a lifetime. We build them better because not having an issue is the best customer service we could ever offer.
All of our frames and forks carry a lifetime warranty for defects and craftsmanship.
Our drivetrains, brakes and other assorted main parts of the base bicycle carry a 1 year warranty for defects and craftsmanship.
Any wear parts such as tires, brake pads, grips and seats have a 90 day warranty for defects and craftsmanship.
THIS WARRANTY DOES NOT COVER:
Labor charges for part replacement or changeover
Normal wear and tear
Rubber/foam products beyond defects and craftsmanship
Shipping and handling charges
Improper follow-up maintenance
Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold
Damage or failure due to accident, misuse, abuse, or neglect
Bikes used for commercial activities, including those in rental, demo, or security fleets
Our Bafang based mid drive electric systems retain a 2 year warranty from Bafang serviced through Soul.
Our batteries for our ebikes carry a 1 year warranty serviced through Soul.